“User” means a person who has signed up and is registered with UpTime Trucks Mobile for the use of a service or to provide a Service.
“Provider” means the party having sole responsibility for the repairs they perform or providing a towing service.
‘Vehicle’ means a vehicle that is owned and/or used by a customer or Provider to provide the service they are registered to support.
CHILDREN UNDER THE AGE OF 18
UpTime Trucks Mobile Services are not directed towards children under 18. They are not allowed to register with or use the Service or provide personal data. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately.
FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
1. TECHNICAL AND OPERATIONAL MANAGEMENT OF THE WEBSITE AND APP
When you visit our Website, our website administrator’s process technical data such as your IP- address, visited WebPages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your geo-location to allow us to provide you with an enhanced experience. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can continue to find the information on the Website in a quick and simple manner.
When you use our App, we also process technical data such as your IP-address, Device ID or MAC- address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the App, resolve technical difficulties, and provide you with the correct and most up to date version of the App and to improve the function of the App.
2 CUSTOMER SERVICE
When you register as a User, UpTime Trucks Mobile will collect your name, email address, country, language, password, mobile phone number, IP-address, MAC-address, and your credit card number, expiry date and security code.
3 ENHANCING YOUR EXPERIENCE
When you use our App through your mobile device, and only if you have consented thereto, we will track your geo-location information, on a real time basis only. We use this information to allow you to view the Providers in your area that are close to your location, set your pick-up location and send it to the requested Provider, and see the requested Provider approaching on a map in real time. We may also use this real-time geo-location information to address user or Provider support, technical, or business issues that may arise during your use of the App.
If you do not consent to the tracking of your geo-location, you will still be able to use the basic features of the App. Further, you can turn the geo-location tracking off at the device level temporarily.
If you are traveling in a Tow Vehicle, we will collect the Driver’s geo-location information from the Driver’s mobile device. Because you are travelling in the Vehicle, this means we will also indirectly collect your location information. This information is necessary to calculate your fare, send you a receipt showing the route of the ride, allow you to view your trip history in your account.
4. PERSONAL INFORMATION
The collected information is shared with out providers so they can contact you and give you the best experience.
5. TELEPHONE NUMBER
If you have requested a service through the Website or the App, from the time that request is accepted by the Provider, until the job is completed you and the Provider will have the ability to contact each other via the mobile phone used to request the service.
6. PROCESSING PAYMENTS
When you register as a User, your credit card information is provided to our payment processing provider www.stripe.com where is kept secure.
UpTime Trucks Mobile may use your contact details to send you general updates regarding news, special offers and promotions as well as notifications SMS. You may always opt-out of receiving these updates if you like by emailing us to [email protected] with the subject UNSUBSCRIBE.
8. YOUR RIGHTS
As a user, you have the right to information regarding your personal account, including information that you’ve provided to us and information regarding each request via the App. You may at any time request correction of your personal data emailing us.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and We cannot guarantee its absolute security. Any transmission of information by you to UpTime Trucks Mobile is at your own risk. We recommend that you do not disclose your password to anyone.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.